Clinic Policies

Cookies Policy
We use cookies to improve your browsing experience on our website.
Cookies help us understand site usage, remember preferences, and enhance our marketing efforts.
By continuing to use our website, you consent to the use of cookies in accordance with this policy.

You can adjust your cookie settings at any time via your browser settings.

We use standard third-party services (e.g., Google Analytics) to monitor performance but do not collect personally identifiable information via cookies.

Privacy Policy
At The Fighting Physiotherapy Clinic (TFP Clinic), we are committed to protecting your privacy.

  • Personal Data Collection: We collect your name, contact details, medical history, and treatment notes via our secure booking and management system, JaneApp.

  • Data Storage and Security: Your information is securely stored within the JaneApp platform, which complies with UK GDPR regulations.

  • Purpose: We use your data only for the purposes of providing healthcare services and managing your bookings.

  • Third-Party Access: We do not share your data with third parties unless legally required or with your explicit consent.

  • Your Rights: You have the right to access, correct, or request the deletion of your data at any time.

For any privacy-related enquiries, please contact: admin@thefightingphysiotherapyclinic.com

Cancellation Policy
At The Fighting Physiotherapy Clinic (TFP Clinic), we require at least 24 hours' notice for any appointment cancellations or rescheduling.

  • Cancellations made less than 24 hours before your scheduled appointment will incur the full appointment fee.

  • Clients may reschedule or cancel without charge if more than 24 hours' notice is provided.

  • Changes and cancellations must be made through your online account via JaneApp or by contacting the clinic directly.

By booking an appointment, you agree to this policy.

Complaints Policy
At The Fighting Physiotherapy Clinic (TFP Clinic), we strive to provide high-quality services. However, if you are unhappy with any aspect of your care, we encourage you to raise it.

  • How to Complain:
    Please send an email to admin@thefightingphysiotherapyclinic.com detailing your concern.

  • What Happens Next:
    We will acknowledge receipt of your complaint within 5 working days and aim to provide a full response within 20 working days after investigation.

  • Escalation:
    If you are not satisfied with the outcome, you may escalate your complaint to the relevant regulatory body (e.g., Health and Care Professions Council or Care Quality Commission, if applicable).

We value your feedback and view it as an opportunity to improve.